The Authentic Eccentric

Darren’s last group writing project is now new and improved! Recognizing that 301 submissions are a lot to wade through, he cleverly outsourced having the posts organized into a taxonomic system. In this case, that’s a fancy way of saying he hired someone to organize the information and represent it so that it was easily [...]

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Back in 1984, just after I’d relocated to the Burlington VT Kinko’s, Federal Express announced a new service called ZapMail, which guaranteed document delivery in 2 hours via fax. The concept was that businesses would use FedEx fax service instead of shipping overnight, cutting cost all around.
ZapMail should have been a resounding success - instead, [...]

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Darren over at Problogger is running a new group writing project; since I obviously enjoy making lists and it’s seminar/workshop/conference season, I thought I’d pull together a list of the worst behaviors I’ve seen through the years.

Have it at a high-priced hotel you haven’t bothered to visit to determine its suitability and accessibility for your [...]

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One of the oldest blog memes is the “25 things about me”. I’ve always generally avoided it, not out of some odd fear of stalking or social engineering, but more from the “not enough time to write what I’d like anyway” perspective. Now that I have a little more time to focus on blogging again, [...]

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It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.
~ Charles Darwin
Windsor is my loyal and trustworthy guard dog. He came into my life via the Georgetown SPCA back in 2000; I can count on him to greet the random, unknown visitor with enough [...]

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There is no excerpt because this is a protected post.

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There is no excerpt because this is a protected post.

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About sixteen years ago (give or take a few days) I hired Tammy to work with us at the Kinko’s in Harvard Square (back when it was on Dunster Street, next to Herrell’s Ice Cream). She’s still plugging away making copies, although now she’s in Virginia. When Tammy started, Kinko’s offered black & white copies, [...]

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Update: via Scoble I stumbled onto the audio from BloggerCon - Chris Pirillo’s session on Users In Charge offers a great extra dimension to this discussion.
In the last two weeks, two different companies generated interesting lessons on customer service, the blogosphere and social networking.
First up - Vincent Ferrari at Insignificant Thoughts records his experience trying [...]

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I happened to get into a conversation today with a friend about creating hardcover photo albums via online services. I’d just read Ulrich Boser’s review on Slate, so I forwarded her the link and opened a new tab up for their top pick, Shutterfly. She had recently seen a book produced from My Publisher, so [...]

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